Owl’s Head (34) – Putting It All Together (Part 2): ChildFund Australia’s Theory of Change

May, 2018

I began a new journey just over two years ago (May, 2016), tracing two long arcs in my life:

  • During those two years, I’ve been climbing all 48 mountains in New Hampshire that are at least 4000 feet tall (1219m), what is called “peak-bagging” by local climbers.  I’m describing, in words and images, the ascent of each of these peaks – mostly done solo, but sometimes with a friend or two;
  • Alongside descriptions of those climbs, I’ve been sharing what it was like working in international development during the MDG era: as it boomed, and evolved, from the response to the Ethiopian crisis in the mid-1980’s through to the conclusion of the Millennium Development Goals in 2015.

So, in each article in this series, I am writing about climbing each of those mountains and, each time, I reflect a bit on the journey since I began to work in social justice, nearly 34 years ago: on development, human rights, conflict, experiences along the way, etc.

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In 2009 Jean and I moved to Sydney, where I took up a new role as International Program Director for ChildFund Australia.  On my way towards Sydney, I was thinking a lot about how to build a great program, and how I would approach building a strong team with clarity, trust, and inspiration.  Last time I described the role and staffing and structural iterations of the International Program Team there.

This time, I want to begin to unpack the program approach that we put in place, building on what was already there, and on the lessons I had learned in the previous 25 years.

But first…

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Owl’s Head (4025ft, 1227m) is described by many hikers as uninteresting, boring, and challenging – something that “should not be left to the end” of the 48 peaks.  I guess that’s because climbers want to finish their long voyage up so many great mountains in a blaze of glory, but they find Owl’s Head to be a letdown after the challenges and thrills of the other 47 4000-footers.

I climbed Owl’s Head on 26 July, 2017, and enjoyed every minute of it!

Yes, it’s long and mostly in the forest.  Yes, getting up the rock slide on the western side of Owl’s Head is tough going.  Yes, there are several river crossings which can be problematic when the water’s high.  And, yes, it’s not a ridge walk, so the views are (mostly) obstructed.  But on this late-July day, the walking was fantastic, the river crossings were nerve-wracking but doable, and the views going up (and coming down) the rock slide, looking across at Franconia Ridge, were fantastic.

I left Durham at about 6am, getting an early start because my calculations were that the ascent would be over 6 hours, just getting to the top.  Figuring in a descent of 4 hours, at least, made me want to get walking as soon as possible.  As has been my normal routine these days, I stopped in Tilton for coffee, and I bought a sandwich for lunch in Lincoln, very near the trailhead.

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I had brought sandals to carry with me for the river crossings, just in case.

After parking at the Lincoln Woods Visitor Center, I started the hike at 8:10am.

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It was a beautiful, cool, sunny day.  Just beyond the Visitor Center, two trails head up the East Branch of the Pemigewasset River: the Pemi East Side Trail and the Lincoln Woods Trail.  To get to the Lincoln Woods Trail, which I would take, I crossed a suspension bridge and took a right turn to head north:

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The Lincoln Woods Trail runs along an old forest railway, and is wide and straight for over two miles.  Dappled, high forest, just gorgeous, crisp day.  Nervous about how long I thought it would take me to reach Owl’s Head, and return, I flew up this first easy part, almost trotting up the gentle incline:

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Lincoln Woods Trail – Formerly a Forest Railway, Straight and Wide

 

Old railway ties can be seen in the image, above.  Here is an image of one of the nails in a tie:

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There were a few other hikers heading up the Lincoln Woods Trail along with me, more than I expected on a summer Wednesday, but it wasn’t crowded.  I reached the junction with the Osseo Trail at 8:33am, and Black Point Trail at 8:53am:

 

Just before 9am, I arrived at the junction with Franconia Brook Trail.  So it had taken me about 50 minutes to walk up the 2.6 miles from the Lincoln Woods Visitor Center.  It had been gently up hill the whole way so far.

Here, just after a small footbridge over Franconia Brook, I would turn left, up the Franconia Brook Trail:

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Footbridge Over Franconia Brook

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(A few weeks later I would come to this junction once again, but would continue straight on the Bondcliff Trail.)

Franconia Brook Trail was a real trail, at least at the beginning, but soon, as I headed north up the Franconia Brook, there were long sections that must have also been old railway – straight, and wide, and gradually uphill.  Pleasant walking!  I thought that coming down would be even faster.

From here, the water level in Franconia Brook didn’t look too high:

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I hiked up Franconia Brook Trail, 1.7 miles, and reached the junction with Lincoln Brook Trail at 9:33am.  I was still making very good time – 1.7 miles in about 30 minutes.  But I didn’t feel that I was rushing, it was very nice hiking through the woods on the wide trail!

Here I would swing west to walk around Owl’s Head in a clockwise sense, following (and repeatedly crossing) the Lincoln Brook until reaching Owl’s Head Path:

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I would cross Franconia Brook four times going up the west side of Owl’s Head, and four times coming back down, retracing my steps.  The first crossing, at 9:44am, was the most difficult, and I almost gave my boots a good bath that time.  It was a little dicey…

Of course, as I climbed up the valley, the Brook became smaller as I walked above different streams that were feeding into it.  So the first (and last, when returning) crossing had the most water.

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The trail was less maintained here, certainly not an old forest railway, though I did see two trail crews working on it that day.

I reached the turnoff for Owl’s Head Path at 11:08am.  I had become nervous that I had passed it, feeling that I should have reached the turnoff some time before, and there were no signs.  By the time I reached the cairns marking the turnoff I was quite anxious and was thinking vaguely about turning back.  But, luckily, as I was approaching the cairns that can be seen in the next image, a young woman came down from having gone up Owl’s Head, and she confirmed that I had reached the junction!

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The Junction With Owl’s Head Path – Steeply Up From Here!

 

So it had taken me nearly an hour and a half to walk Lincoln Brook Trail, from Franconia Brook Trail to Owl’s Head Path, including four stream crossings.  Since Owl’s Head Path was supposed to be quite steep for some time, up a rock slide, I decided to leave some weight here at the bottom; so I took a quart of water and my sandals out of my pack and hid them at the junction.

I started up Owl’s Head at 11:17am, a bit lighter, after having a snack.  Soon I reached the famous rock slide, which was very steep, indeed.  Mostly gravel, so lots of sliding downward which made it heavy going.

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It was slippery and challenging, and did I mention that it was very steep?  Another young person came down and we crossed paths; she was very unhappy and had turned back before reaching the summit.  It was too dangerous and she was giving up, and was vocal about how unpleasant it was.  This would have been summit number 29 for her, but when carrying a full pack it wasn’t possible.  It was very heavy going, relentless and challenging!

But the views from the rock slide were fantastic, looking back towards Franconia Ridge I could see all four of the 4000-footers there: Flume, Liberty, Lincoln and Lafayette.  The light was still good, not yet noon, so the sun shined on the ridge from the east:

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Flume Is On The Far Left, Then Liberty, Lincoln, And Then Lafayette.

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Here is a video of that view from the rock slide, looking over to Franconia Ridge:

The White Mountain Guide indicates that the top of Owl’s Head is not very accessible, and that the end of Owl’s Head Path, which is just short of the actual summit, qualifies as reaching the top.  Apparently, at least when my edition of the Guide was published, reaching the actual summit involved a fair amount of bush-whacking.

Owl’s Head Path began to flatten out at about 12:09pm, and I reached what (I think) was the former end of the Path at about 12:15pm.

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The End Of Owl’s Head Path – Not The Summit!

 

Here I was able to turn left, to the north, and there was a path heading towards the actual summit – not a very wide path, switching back and forth a lot, but certainly not bush-whacking.

I got to the actual top at about 12:30pm, and had lunch.  Though I had seen a few other climbers after I passed the discouraged young woman, I had the summit to myself for lunch – it was very pleasant!

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Owl’s Head Summit

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Some Vestiges Of Lunch Are Visible!

 

I had really really enjoyed the walk so far… maybe partly because expectations had been so low?

I left the summit, after a nice lunch, still wet with sweat, at about 12:45pm.  I could see Franconia Ridge to the west, through the forest:

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And there were some views to the east, towards the Bonds, but the Owl’s Head ridge was more forested that way, so no photos were possible.  I got back to the top of Owl’s Head Path at about 1pm, and to the beginning of the rock slide about 20 minutes later.  I dropped down the slide, taking care and many photos, reaching the junction with Lincoln Woods Trail at about 2pm.  So, about an hour to descend carefully.

The walk back down Lincoln Woods Trail was pleasant:

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Recrossing Lincoln Brook four times – simpler this time – and passing the trail-maintenance crews again, I got back to the junction with Franconia Brook Trail at about 3:36pm.  Here I turned south and walked back down that old railway line:

 

There was a bit of old railway hardware along the side of the trail:

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For much of this section, there were a few mosquitoes, but the walking was pleasant, on a soft bed of pine needles:

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I passed a young woman resting on the side of the trail, with a very full pack.  “You’re carrying a lot!” I said, and she replied: “I’m ready to let it go!” in a resigned tone of voice…

Ups and down … mostly downward gently.  Long and level and wide.  I reached the junction with Lincoln Woods Trail at about 4:11pm, and the Trail got even wider and straighter and easier.  Funnily enough, there is a section of measured length here, which (of course) I had passed on the way up: 200 yards.  The idea is to measure how many paces it took.  On the way up, I counted 41 (double) paces, and 44 on the way back.  So I was walking with shorter paces on the way down!

 

I reached the Lincoln Woods Visitor Center, and my car, at about 5:15pm.  It had taken me almost 9 hours to climb Owl’s Head, which was substantially less than I had calculated: from the White Mountain Guide, just the ascent, walking up, should have been about 6 1/2 hours.

But it was a great hike on a wonderful day.  I enjoyed every minute of it!

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As I arrived in Sydney to take up the newly-created position of International Program Director, one of my biggest priorities was to clarify our program approach.  This would involve lots of internal discussion, research and reflection, and I was determined to bring to this task the lessons I had learned in the previous 25 years of working in the sector (and described in the articles in this series!)

I understood that our program approach needed to be built on a clear understanding of what we were going to achieve, and why.  After completing the staffing of the first iteration of the International Program Team in Sydney, getting to know our programs in Cambodia, Papua New Guinea, and Viet Nam, and settling in with other Sydney-based senior managers and our board, I got going!

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I had first heard of the concept of “Theory of Change” when I asked Alan Fowler to critique an early draft of the UUSC Strategic Plan in 2005.  He had, quite rightly, pointed out that the draft Strategy was good, but that it didn’t really clarify why we wanted to do what we were describing: how did we understand the links between our actions and our vision and mission?

Reflecting on Alan’s observation, I understood that we should put together a clear statement of causality, linking our actions with the impact we sought in the world.  So we did that, and ended up with a very important statement that really helped UUSC be clear about things:

Human rights and social justice have never advanced without struggle. It is increasingly clear that sustained, positive change is built through the work of organized, transparent and democratic civic actors, who courageously and steadfastly challenge and confront oppression. 

UUSC’s strategy derived from that statement in a powerful way.

Perhaps a better definition of the concept comes from the “Theory of Change Community”:

Theory of Change is essentially a comprehensive description and illustration of how and why a desired change is expected to happen in a particular context. It is focused in particular on mapping out or “filling in” what has been described as the “missing middle” between what a program or change initiative does (its activities or interventions) and how these lead to desired goals being achieved. It does this by first identifying the desired long-term goals and then works back from these to identify all the conditions (outcomes) that must be in place (and how these related to one another causally) for the goals to occur. These are all mapped out in an Outcomes Framework.

The Outcomes Framework then provides the basis for identifying what type of activity or intervention will lead to the outcomes identified as preconditions for achieving the long-term goal. Through this approach the precise link between activities and the achievement of the long-term goals are more fully understood. This leads to better planning, in that activities are linked to a detailed understanding of how change actually happens. It also leads to better evaluation, as it is possible to measure progress towards the achievement of longer-term goals that goes beyond the identification of program outputs.

At ChildFund Australia, one of my earliest actions was to develop and finalize a Theory of Change and the associated Outcomes Framework and Outputs.  In this article, I want to describe how we did this, and what we achieved.

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First, some definitions.  Strangely, my experience is that when we in the INGO community try to agree on a common set of definitions, we usually end up arguing intensely and never agreeing!  The concepts we seek to define can be viewed productively in different ways; for me, it seemed most useful to find definitions that we could all live with, and use them, rather than trying to reach full consensus (which, over time, seemed to be an impossible dream!)

Here is the visual framework and definitions that we used in ChildFund Australia:

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A set of Inputs producing a consistent set of Outputs is a Project; a set of Projects producing a consistent set of Outcomes is a Program; a set of Programs producing a consistent set of Impacts is a Strategic Plan.

Note that:

  • “Inputs” are usually time or money;
  • “Outputs” are tangible and concrete products delivered by or through ChildFund: for example, a training course, a trip or meeting, a publication, rent, a latrine – see below;
  • “Outcomes” are changes in the Outcome Indicators that we developed – see below;
  • “Impact” is the highest-level of organisational achievement, related directly to the achievement of our mission.

This is pretty standard stuff, nothing particularly innovative.  But ChildFund Australia hadn’t formally adopted these definitions, which now began to provide a common language for our program work.

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When we began to develop ChildFund Australia’s Theory of Change, Outcomes Framework, and Outputs, I took care to bring into the process several important lessons I had learned from previous experiences:

  • As mentioned above, from my experience at UUSC I had learned that the creation of a Theory of Change had the potential to be energizing and unifying, if it was carried out in a participatory manner;
  • Along the way, as the loyal reader of this series will have seen, my own view of development and poverty had grown to incorporate elements of social justice, collective action, and human rights.  I wanted to recognize these important elements into ChildFund Australia’s understanding of child poverty and development;
  • I recognized the significant complexity and cost associated with crafting and measuring Outcome Indicators, which would essentially articulate how we would hold ourselves accountable to our purpose.  Outcome Indicators are complex to use and expensive to measure.  So I felt that we should rely on the work done by technical agencies (the UNDP and UNICEF, other INGOs, and other ChildFund members) whenever possible, and to rely on national-government measurement systems when available and credible.  That meant that using MDG-related indicators, where appropriate, would be our first priority, because of the enormous effort that had been put into creating and measuring them around most of the world;
  • From my work with CCF, especially having participated in their child-poverty study, I had learned that children experience poverty in a more-complex way than we had earlier recognized: as deprivation, certainly; but also as exclusion and vulnerability.  We would incorporate this DEF framework now in Australia;
  • In my next blog article, I will describe how we created a “Development Effectiveness Framework” for ChildFund Australia.  The “DEF” would describe and detail the processes and products through which we would use the Theory of Change, Outcomes Framework, and Outcomes to operationally improve the effectiveness of our development work.  Twice, during my career with Plan International, we had tried to produce such a system, and failed comprehensively (and at great expense.)  We had failed due to several fundamental mistakes that I was determined to avoid making in Australia:
    • At Plan, we fell into the trap of designing a system whose purpose was, mostly, the demonstration of impact rather than learning and improvement of programming.   This led to a complex, and highly-technical system that was never actually able to be implemented.  I wanted, this time, to do both – to demonstrate impact and to improve programs – but fundamentally to create a practical system that could be implemented in the reality of our organization;
    • One of the consequences of the complexity of the systems we tried to design at Plan was that community members were simply not able to participate in the system in any meaningful way, except by using the data to participate in project planning.  We would change this at ChildFund, and build in many more, meaningful areas for community involvement;
    • Another mistake we made at Plan was to allow the creation of hundreds of “outputs.”  It seemed that everybody in that large organization felt that their work was unique, and had to have unique descriptors.  I was determined to keep the DEF as simple and practical as possible;
    • The Plan system was entirely quantitative, in keeping with its underlying (and fallacious) pseudo-scientific purpose.  But I had learned that qualitative information was just as valid as quantitative information, illustrating a range of areas for program improvement that complemented and extended the purely quantitative.  So I was going to work hard to include elements in the DEF that captured the human experience of change in narrative ways;
    • Both times we tried to create a DEF-like system in Plan, we never really quite finished, the result was never fully finalized and rolled out to the organization.  So, on top of the mistakes we made in developing the system, at great expense, the waste was even more appalling because little good came of the effort of so many people, and the spending of so much time and money.  In ChildFund, we would not let “the best be the enemy of the good,” and I would make sure to move to rapidly prototype, implement, and improve the system;
  • Finally, I had learned of the advantages and disadvantages of introducing this kind of fundamental change quickly, or slowly:
    • Moving slowly enables more participation and ownership, but risks getting bogged down and losing windows of opportunity for change are often short-lived;
    • Moving quickly allows the organization to make the change and learn from it within that short window of enthusiasm and patience.  The risk is that, at least for organizations that are jaded by too many change initiatives, the process can be over before people actually take it seriously, which can lead to a perception that participation was lacking.

I decided to move quickly, and our CEO (Nigel Spence) and board of directors seemed comfortable with that choice.

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The ChildFund Australia Theory of Change

Upon arrival in Sydney in July of 2009, I moved quickly to put in place the basic foundation of the whole system: our Theory of Change.  Once staffing in the IPT was in place, we began.  Firstly, since we knew that effective programs address the causes of the situation they seek to change, building on the work of Amartya Sen, we defined poverty as the deprivation of the capabilities and freedoms people need to live the life they value.

Then I began to draft and circulate versions of a Theory of Change statement, incorporating input from our board, senior managers (in Sydney and in our Country Offices in Cambodia, Papua New Guinea and Viet Nam), and program staff across the agency.

This process went very well, perhaps because it felt very new to our teams.  Quickly we settled on the following statement:

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The ChildFund Australia “Theory of Change”

 

Note here that we had included a sense of social justice and activism in the Theory of Change, by incorporating “power” (which, practically, would mean “collective action”) as one central pillar.  And it’s clear that the CCF “DEV” framework was also incorporated explicitly.

The four dot-points at the end of the Theory of Change would come to fundamentally underpin our new program approach.  We would:

  • Build human, capital, natural and social assets around the child, including the caregiver.  This phrasing echoed the Ford Foundation’s work on asset-based development, and clarified what we would do to address child deprivation;
  • Build the voice and agency of poor people and poor children.  This pillar incorporated elements of “empowerment,” a concept we had pioneered in Plan South America long before, along with notions of stages of child and human development; and
  • Build the power of poor people and poor children.  Here we were incorporating the sense that development is related to human rights, and that human rights don’t advance without struggle and collective action; and we would
  • Work to ensure that children and youth are protected from risks in their environments.  Our research had shown that poverty was increasingly being experienced by children as related to vulnerability, and that building their resilience and the resilience of the caregivers and communities around them was crucial in the modern context.

This Theory of Change would serve admirably, and endure unchanged, through the next five years of program development and implementation.

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Output Indicators

Now, how would we measure our accomplishment of the lofty aims articulated in the Theory of Change?  We would need to develop a set of Outcome and Output Indicators.

Recall that, according to the definitions that we had agreed earlier, Outputs were seen as: tangible and concrete products delivered by or through ChildFund: for example, a training course, a trip or meeting, a publication, rent, a latrine.

Defining Outputs was an important step for several reasons, mostly related to accountability.  Project planning and monitoring, in a classical sense, focuses on determining the outputs that are to be delivered, tracking whether or not they are actually produced, and adjusting implementation along the way.

For ChildFund Australia, and for our public stakeholders, being able to accurately plan and track the production of outputs represented a basic test of competence: did we know what we were doing?  Did we know what we had done?  Being able to answer those questions (for example, “we planned to drill 18 wells, and train 246 new mothers, and ended up drilling 16 wells and training 279 new mothers”) would build our creditability.  Perhaps more pungently, if we could not answer those questions (“we wanted to do the best we could, but don’t really know where our time and the budget went…”!) our credibility would suffer.  Of course, we wanted to know much more than that – our DEF would measure much more – but tracking outputs was basic and fundamental.

To avoid the trap we had fallen into in Plan, where we ended up with many hundreds of Outputs, I was determined to keep things simple.  We had already planned to bring all our Program Managers to Sydney in October of 2009, for another purpose, and I managed to commandeer this key group for a day.  I locked them in a meeting room for a day with the task of listing all the outputs that they were producing, and agreeing a short and comprehensive list.  We would then work with this draft and use it as a starting point.

The process worked very well.  Our Program Managers produced a list of around 35 Output Indicators that covered, well-enough, pretty much all the work they were doing.  Over the next three years, as our programming evolved and matured, we ended up adding about 15 more Output Indicators, with the final list (as of March, 2014) as follows:

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This listing worked very well, enabling us to design, approve, monitor and manage project activities in an accountable way.  As will be seen when I describe our Development Effectiveness Framework, in the next article in this series, we incorporated processes for documenting ChildFund Australia’s planning for Output production through the project-development process, and for tracking actual Output delivery.

Outcome Indicators

Designing Outcome Indicators was a bigger challenge.  Several of our colleague ChildFund agencies (mostly the US member) had developed indicators that were Outcome-like, and I was aware of the work of several other INGOs that we could “borrow.”  Most importantly, as outlined above, I wanted to align our child-focused Outcome Indicators with the Millennium Development Goals as much as possible.  These were robust, scientific, reliable and, in most countries, measured fairly accurately.

As we drafted sets of Outcome Indicators and circulated them for comment with our Board Program Review Committee, Senior Management, and program staff, our CEO (Nigel Spence) was insistent that we kept the number of Outcome Indicators as small as possible.

I agreed with Nigel, in general (“keep things simple”) and in particular (in Plan we had been swamped by too many indicators, and never actually implemented either system).  But it was a big challenge to measure the lofty concepts included in our Theory of Change with just a few indicators!

When we finalized the first iteration, approved by our Board of Directors in June of 2010, we had only 16 Outcome Indicators:

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Nigel thought this was too many; I thought we had missed covering several crucial areas.  So it seemed a good compromise!

It would take some time to work out the exact mechanism for measuring these Indicators in our field work, but in the end we were able to keep things fairly simple and we began to work with communities to assess change and determine attribution (more on that in the next article in this series.)

Additional Outcome Indicators were introduced over the next few years, elaborating especially the domains of “Protection” and “Power,” which were relatively undeveloped in that initial package of 16, finalized in June of 2010.

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So, by the time I was celebrating one year at ChildFund Australia, we had agreed and  approved a clear and comprehensive Theory of Change, a coherent and concise set of robust Outcome Indicators, and a complete set of (not too many) Output Indicators.

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Looking back, I think we got this right.  The process was very inclusive and participatory, yet agile and productive.  The results were of high quality, reflecting the state of the art of our sector, and my own learning through the years.  It was a big step forward for ChildFund Australia.

This meant that the foundation for a strong Development Effectiveness Framework was in place, a framework which would help us make our program work as effective as possible in building brighter futures for children.  This was (if I do say so myself!), a huge achievement in such a complex organization, especially that we accomplished it in only one year.

From the perspective of 2018, there is little I would change about how we took on this challenge, and what we produced.

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My next article in this series will describe how we build the ChildFund Australia Development Effectiveness Framework on the foundation of our Theory of Change and Outcome and Output Indicators.  Stay tuned!

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Here are links to earlier blogs in this series.  Eventually there will be 48 articles, each one about climbing one of New Hampshire’s 4000-footers, and also reflecting on a career in international development:

  1. Mt Tom (1) – A New Journey;
  2. Mt Field (2) – Potable Water in Ecuador;
  3. Mt Moosilauke (3) – A Water System for San Rafael (part 1);
  4. Mt Flume (4) – A Windmill for San Rafael (part 2);
  5. Mt Liberty (5) – Onward to Colombia, Plan International in Tuluá;
  6. Mt Osceola (6) – Three Years in Tuluá;
  7. East Osceola (7) – Potable Water for Cienegueta;
  8. Mt Passaconaway (8) – The South America Regional Office;
  9. Mt Whiteface (9) – Empowerment!;
  10. North Tripyramid (10) – Total Quality Management for Plan International;
  11. Middle Tripyramid (11) – To International Headquarters!;
  12. North Kinsman (12) – Fighting Fragmentation and Building Unity: New Program Goals and Principles for Plan International;
  13. South Kinsman (13) – A Growth Plan for Plan International;
  14. Mt Carrigain (14) – Restructuring Plan International;
  15. Mt Eisenhower (15) – A Guest Blog: Max van der Schalk Reflects on 5 Years at Plan’s International Headquarters;
  16. Mt Pierce (16) – Four Years At Plan’s International Headquarters;
  17. Mt Hancock (17) – Hanoi, 1998;
  18. South Hancock (18) – Plan’s Team in Viet Nam (1998-2002);
  19. Wildcat “D” Peak (19) – Plan’s Work in Viet Nam;
  20. Wildcat Mountain (20) – The Large Grants Implementation Unit in Viet Nam;
  21. Middle Carter (21) – Things Had Changed;
  22. South Carter (22) – CCF’s Organizational Capacity Assessment and Child Poverty Study;
  23. Mt Tecumseh (23) – Researching CCF’s New Program Approach;
  24. Mt Jackson (24) – The Bright Futures Program Approach;
  25. Mt Isolation (25) – Pilot Testing Bright Futures;
  26. Mt Lincoln (26) – Change, Strategy and Culture: Bright Futures 101;
  27. Mt Lafayette (27) – Collective Action for Human Rights;
  28. Mt Willey (28) – Navigating Principle and Pragmatism, Working With UUSC’s Bargaining Unit;
  29. Cannon Mountain (29) – UUSC Just Democracy;
  30. Carter Dome (30) – A (Failed) Merger In the INGO Sector (1997);
  31. Galehead Mountain (31) – What We Think About When We Think About A Great INGO Program;
  32. Mt Garfield (32) – Building Strong INGO Teams: Clarity, Trust, Inspiration;
  33. Mt Moriah (33) – Putting It All Together (1): the ChildFund Australia International Program Team.

Mt Moriah (33) – Putting It All Together (Part 1): the ChildFund Australia International Program Team

May, 2018

I began a new journey two years ago (May, 2016), tracing two long arcs in my life:

  • Climbing all 48 mountains in New Hampshire that are at least 4000 feet tall (1219m), what is called “peak-bagging” by local climbers.  I’m describing, in words and images, the ascent of each of these peaks – mostly done solo, but sometimes with a friend or two;
  • Working in international development during the MDG era: what was it like in the sector as it boomed, and evolved, from the response to the Ethiopian crisis in the mid-1980’s through to the conclusion of the Millennium Development Goals in 2015.

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Picking up the story in July of 2009, I flew to Sydney for what would become 6 great years as ChildFund Australia’s first International Program Director; Jean would join me there in a few weeks.  In two previous blog entries of this series, I described how I was thinking about programming, and about putting together a strong set of teams in Sydney and overseas, as I approached this exciting new challenge.

In many ways, as I headed towards Sydney, I was hoping to put it all together: 25 years in international development and social justice, designing and implementing programs and partnerships, building cohesive and high-performing teams – this was my chance to start afresh with all of the lessons learned over those decades.  To really get it right.

In this article, I want to introduce the program team at ChildFund’s head office in Sydney – the “International Program Team” – share a bit about the great people I worked with, along with a description of how the team’s staffing and structure evolved.  I would approach this task very mindful of what I had learned in Plan International, especially how we refocused and restructured the agency; and keeping the lessons about building strong teams in complex situations, that I had learned at UUSC in my mind also.

But first: I climbed Mt Moriah (4049ft, 1234m) on July 22, 2017, with Kelly Royds and Raúl Caceres, friends from Australia who, coincidentally, had worked at ChildFund (but not on the IPT.)  We had hiked up Mt Pierce and Mt Eisenhower a year earlier, in August of 2016…

*

Raúl and Kelly came up from Cambridge the day before, and we left Durham at about 7:45am, and stopped for sandwiches and coffee in Ossipee on the way north.  Traffic was heavy on this summer weekend, so it wasn’t until 10:45am that we reached the trailhead in Gorham, in the northern reaches of the White Mountains.

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Raúl and Kelly at the Beginning of the Climb

 

Mt Moriah is the northern-most of the six 4000-foot peaks in the Wildcat-Carter range.  I had climbed Wildcat “D” and Wildcat Mountain (on one day), and Middle and South Carter (on the next day), in September of 2016, solo; and I had summited Carter Dome on 9 July, 2017, with our friend Draco.  So Moriah was the last of these six that I would climb.

Moriah is an “easy to moderate” hike, and we had a nice day for the climb: not too hot, partly cloudy and a bit misty.   It’s 4.5 miles up, and we retraced our steps from the top.

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The trail climbs moderately from the trailhead just outside of Gorham, reaching a ledge outlook at Mt Surprise.  There, views opened to the west towards the Presidential range:

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This ledge area seemed unusual to me – not so high in altitude, but quite alpine in nature: low pines and large areas of lichens, as if we were at a much greater elevation:

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I guess the conditions here were affected by a combination of elevation and latitude: since we were at the northern end of the White Mountains, perhaps the winter weather would be a bit more severe?

It was a bit misty, with views that were not quite as dramatic as last time I was up on this range, but still very impressive.  There is a short boggy area near the top.

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Nearing the Top – Raúl, With Kelly in the Background

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We reached the spur path to the summit of Mt Moriah at 2pm.  From here it wasn’t too far to the top.

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The summit itself is a small, rocky clearing, and on this day it was quite crowded, so we ate a late lunch at an outlook a short distance from the top, with great views to the north:

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The (Crowded) Summit Of Mt Moriah

 

An outcropping was visible to the south, without anybody on it.  It looked like there would be great views from there so, after lunch I thought that I would go ahead to try to get to it.  Maybe the view there would be worth the walk.  When we reached the intersection with the Kenduskeag Trail, Kelly and Raúl decided to wait for me there; I kept going, hoping to reach that outcropping.

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Taking first the right-hand turn (along the Carter-Moriah Trail, coincident with the Appalachian Trail here) and then doubling back to explore briefly along the Kenduskeag Trail, I just couldn’t find that outcrop.  After poking around a bit, I headed back to where I had last seen Raúl and Kelly, but they had gone.  So I began the descent back to the trailhead.

Soon I passed a couple who were climbing up, and I asked them if they had seen my friends.  No!  Whoops!  Clearly we had gotten separated at the top, so I asked the couple to tell Raúl and Kelly that I had begun the descent.  A few minutes later I was able to get reception on my cellphone, and rang Raúl: sure enough, they were waiting for me back at the summit!  In retrospect, I should have thought of that – of course they would want to wait where there was a view! – but I had been too tired to climb back up there, and assumed that they were feeling similarly.

From their perspective, as I was descending, Raúl and Kelly became worried that I was lost and perhaps injured.  Finally they decided that it would be best to walk to the trailhead, and then I called Raúl and we realized what had happened.

I descended as we had ascended, a beautiful day for a hike in the White Mountains:

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Presidential Range, Now Backlit In The Afternoon

 

Nearing the trailhead, I came across part of an old car that I hadn’t seen on the way up:

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I arrived back at the trailhead at 5pm, and Kelly and Raúl finished at about 6:30pm.  Despite our inadvertent (and temporary!) separation, all turned out OK and it was a pleasant and enjoyable day.  Mt Moriah, peak number 33, was climbed – 15 more to go!

*

When I arrived in Sydney, one of my first tasks was to finalize the structure of the new International Program Team (“IPT”), and complete its staffing.  Having spent lots of time and energy worrying about structure in previous roles (particularly at the International Headquarters of Plan International – see this blog), I was thinking about this in two ways:

  1. Because structure has a strong influence on behavior, I wanted to keep the IPT’s structure lean, flat and close to the field, and efficient, cost-wise;
  2. Because with the right people, structure wasn’t the most important thing, I wanted to not worry about it too much: just get the right people, make as good a structural decision as I could, and then get on with the work and let things evolve through intentional, restorative, reflective learning.

It turns out that these two aims are fairly consistent.  Yes, structure does have a strong influence on behavior, so it’s important not to get it wrong.  And, within reason, flatter structures are better: fewer levels of bureaucracy between field and senior management keeps things a bit more grounded in the reality of our NGO work.  Flatter structures help keep head-office costs down, also.  But I had also learned an important lesson along the way: hire great people, make roles very clear and connected to the organization’s mission and people’s passions, and then let things evolve, reflecting and learning-by-doing.  Don’t obsess too much about structure.

So that’s what I did.

*

When I arrived in Sydney, the IPT was in flux.  Even though ChildFund Australia had been working in Papua New Guinea for fifteen years, and in Viet Nam for a decade, the main role of Sydney-based program staff at that point was to oversee projects funded through the Australia-NGO Cooperation Program (“ANCP”) of AusAID (the Australian Government’s overseas aid agency), implemented by the US member of the ChildFund Alliance, confusingly-named ChildFund International.  This meant that the IPT had little role with regards to ChildFund Australia’s own programming…

In 2009, ChildFund Australia was preparing for growth: our private income was growing strongly, and because the new Labor government was promising to strongly-increase overseas development assistance in line with international commitments, and we had just become top-tier ANCP “Partners” with AusAID, it looked like that income stream was also going to grow quite rapidly.  Part of that preparation for growth resulted in the creation of my new role as International Program Director, which would assume the management of ChildFund Australia’s three (becoming five) Country Directors.

ChildFund Australia’s organizational structure as I arrived in Sydney looked something like this:

IPD Structure - 1.002

 

  • Five Department Directors worked with Nigel: Bandula Gonsalkorale (Finance and IT); Jan Jackson (HR); Lynne Joseph (Sponsor Relations); Di Mason (Fundraising and Marketing); and me;
  • Initially we had three Country Directors, handling program implementation and reporting to me: Carol Mortenson (Cambodia); Smokey Dawson (PNG); and Peter Walton (Viet Nam).  Peter also handled regional responsibilities for the Mekong, supervising ChildFund’s research into setting up operations in Laos.  I will share more about these Country Directors, and their successors and teams, in upcoming articles in this series…

And in the Sydney Program Department, five positions were in the FY2010 budget (in addition to my own):

  • Veronica Bell had just left ChildFund, taking up a position at the Human Rights Council for New South Wales.  So her International Program Manager position was vacant;
  • Richard Geeves had just joined, only a few days before my arrival, as International Program Coordinator for the Mekong programs (Cambodia and Viet Nam).  Richard had long experience in the education sector in Australia (including in indigenous areas), and was recently returned to Australia after many years working from Cambodia;
  • Rouena (“Ouen”) Getigan had joined ChildFund several years earlier, and therefore was our repository of wisdom and knowledge; the rest of us were new, but Ouen knew how things worked!  She handled relations with our ChildFund partners in Africa and Asia that were funded through the ANCP program, and did an outstanding job of building and maintaining these partnerships.  In addition, to support a large regional HIV and AIDS project in Africa, Ouen supervised a very capable Kampala-based project coordinator, Evas Atwine;
  • Terina Stibbard, like Richard, had just joined ChildFund, only a few days before my arrival, as International Program Coordinator for Papua New Guinea.  Overflowing with passion for the work, and with a tireless commitment, Terina took on what was perhaps our biggest challenge: building a strong program in PNG.  I will write much more about PNG in a future blog post in this series.  Also, among other things, Terina introduced us to the concept of “critical friend,” which perfectly captured the IPC role with our Country Offices: without direct authority, but able to advise and speak truth directly without harming relationships;
  • And Nigel had left one position undefined, for me to consider.

Interviews for the Mekong and PNG roles had begun before I was hired, but before finalizing things with Richard and Terina, Nigel and Jan had consulted me, asking if I wanted them to wait until I got to Sydney before finalizing these hires.  But Richard and Terina looked great to me, on paper, and I saw no reason to delay.

In terms of the program-team’s structure, I didn’t see any reason, at this point, for the extra structural level implied by the “International Program Manager” role.  Over time, I saw things might evolve in three general domains:

IPD Structure - 1.001

 

In the Program Support domain, one group of staff in Sydney would accompany Country Directors and, most directly, the Program Managers in our program countries, helping develop projects and programs with the greatest impact on the causes of child poverty in each location.  In the Program Development area, Sydney staff would provide technical and systems support, establishing standards and helping measure results.  Finally, of course, we had a general function of Program Implementation – our Country Directors.

As we will see, in fact, the IPT structure did in fact evolve in this way.

*

So here is the first iteration of the IPT structure, put in place soon after my arrival:

IPD Structure - 1.003

 

Richard, Ouen, and Terina focused mainly on “Program Support” duties, working directly with our Program Managers in Cambodia, PNG, and Viet Nam, and with ChildFund partner offices in Asia and Africa to help them develop and implement, and learn from, increasingly sophisticated programming.  Two new hires, Jackie Robertson and Cory Steinhauer, joined ChildFund to support program development: Jackie was focused on developing the policies and standards that would govern our work; and Cory would focus on building a development-effectiveness framework through which we would design our programs and measure our results.

Here are some images of that first IP team:

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Terina, Richard, Cory, Jackie, Me and Ouen

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Richard, Terina, Me

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Ouen

*

This structure worked very well.  In terms of how I managed the team, from the beginning I tried to put in place a range of “restorative” practices, aimed at keeping the team together, keeping us grounded and motivated:

  • Every Monday morning at 10am, we had a team checkin.  I had learned how to do this from Atema Eclai at UUSC, though I had to adapt it quite a bit: Australians weren’t enthusiastic about the “touchy-feely” aspects of checkins like Atema’s.  So we limited things to a brief general chat followed by a discussion of priorities for the week.  This seemed to work very well, settling us into the week smoothly, and was replicated by the team even when I was away;
  • Every month or two, we had a formal IPT Meeting.  These events had agendas, minutes, pending-action-items lists, etc.  They were business meetings, which I would chair, meant to be efficient fora for decision-making and accountability.  They worked very well.  For example, I had learned how to use “pending-action-items” lists from Max van der Schalk while working at Plan’s international headquarters, and the introduction of this tool was very important at ChildFund: decisions that required action went onto the list, organized in order by date, and stayed on the list until they were completed or the IPT agreed to remove them.  This provided a strong element of accountability and was a helpful irritant that kept us from neglecting decisions and becoming less accountable.  Once the ChildFund Australia “Development Effectiveness Framework” (“DEF”) was completed, we introduced a short reflection from a field case study at the beginning of each IPT Meeting, to help ground us in the reality of our work; much more detail about the DEF will come in a future blog in this series;
  • My intention was to complement the formal IPT meetings with periodic reflection meetings about a topic related to our work.  These sessions wouldn’t have agendas or minutes, much less structured and more relaxed than the IPT Meetings, and would be chaired by different members of the IPT who had expressed an interest in a particular topic – micro-finance, human rights, direct giving, etc.  These sessions were always interesting and useful, and energizing, so I regret not organizing more of them.  Somehow they seemed to drop off the agenda with the fast pace of work, over time, and I don’t think that I fully realized the potential of this concept;
  • I tried to have an open door policy, available for IPT members at any time.  I made sure to close my door only when necessary, and to invite any team member to come in and sit down whenever they dropped by.  I think this was helpful in creating and sustaining a culture of caring and support, clearly communicating to everybody that helping the team was my main job.  Of course, there were times when my office door needed to be closed – for the discussion of sensitive matters, particularly on the phone with our Country Directors – but I had learned at UUSC to be quite mindful of asking permission to close my door, to enhance transparency and make sure people were comfortable.  As with the team checkins, it seemed that our mostly-Australian staff viewed this habit of mine – asking permission to close my door – as a bit silly.  But I think it was helpful;
  • Of course, I carried out an annual performance review of each member of the team, and spent lots of time preparing these documents.  I tried to be balanced, but to always include areas for improvement – loyal readers of this blog will remember my experience with Pham Thu Ba, back in Plan Viet Nam: when I finished her first performance review, which was stellar, she told me I wasn’t doing my job if I couldn’t help her improve!  This made a big impression on me, and even though western culture these days seems to only value praise, I wanted to honor Thu Ba’s example in my work in Australia.  This worked well, most of the time!;
  • In addition to the yearly performance review process, I tried to have some less-formal, one-on-one time with each IPT member every year.  I’d invite them for coffee or lunch, and have an open, unstructured chat about how things were going. I wasn’t able to make this happen as often as I wanted, but it was a very useful mechanism, helping surface concerns and opportunities that I might not have appreciated otherwise;
  • Finally, also dating from my time in Viet Nam, I adapted and used a “Team Effectiveness Assessment” for use with the IPT, and was able to use this tool to formally assess how we were progressing.   The framework I used came from a great workbook that I had discovered at Asia Books in the Bangkok Airport, back when I worked in Hanoi in the late 1990’s: “The Team-Building Workshop,” by Vivette Payne.  The approach included in the book outlined eight elements of team effectiveness, and a survey was included that could be used to measure the status of a particular team.  Starting with how I had used the survey in Hanoi, I now adapted the survey and used it four times with the IPT, tracking results and identifying areas that we could focus on to improve (in yellow):

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You can see that our overall score, a measure of team effectiveness, improved from 197.1 in March, 2011 to 230.6 in December of 2011, and then moved back down to 204.1 in January of 2014.  I think that the decrease in score reflects the arrival of several new IPT members, and the corresponding need to settle the team down into new roles and relationships.

Each time we used this tool, we identified areas for focus, which are initiated in yellow: for example, in October of 2012 we looked to focus on “Roles” and “Team Relationships” and “Skills & Learning.”  I found the tool to be practical and very useful, though not to be taken too literally; discussion of results and team reflection on next steps was more important than the numerical scoring… and the fact that I was using this tool periodically gave the team a message that I was taking our effectiveness seriously, and investing my time, and all of our time, on improving the team environment.

*

In one of my blogs about UUSC, I described how I had created the “UUSC Handbook,” to enhance clarity of how things would be done in that agency.  From my perspective, as Executive Director there, the UUSC Handbook was a big success, notwithstanding its large size.  Given the tensions that existed in that agency, having an agreed, approved set of standards and procedures was helpful, and since it mainly simply codified and clarified existing practices, it didn’t create too much bureaucracy.

I replicated this approach at ChildFund Australia, creating the ChildFund “Program Handbook.”  Like its UUSC predecessor, the Program Handbook was quite complex and bulky to produce and update, which happened periodically … they were both meant to be living documents.   And it contained much content that was already existing, just needing to be codified.

But, unlike the UUSC Handbook, ChildFund’s document contained much that was new: our Theory of Change and our Development Effectiveness Framework, and a range of program policies – these were new, developed by the new IPT, and represented the ongoing maturing of ChildFund’s programming.

A copy of a version of the ChildFund Australia Program Handbook is here (Program Handbook – 3.3 DRAFT ); even though this is marked as “Draft,” I think it was the final update that we issued before I left Sydney in 2015.

*

Two years later, in 2011, ChildFund Australia was growing strongly, and we had commenced operations in Laos.  The IPT structure in Sydney evolved consistently with this growth:

IPD Structure - 1.004

 

Carol Mortensen continued as CD in Cambodia, but changes had been made in PNG and Viet Nam, and we had started operations in Lao PDR:

  • Andrew Ikupu, a very-experienced Papua New Guinean, had replaced Smokey Dawson as CD in PNG.  Andrew had long experience working in development in his country, and had a PhD from the University of South Australia in Adelaide;
  • Deb Leaver had taken over from Peter Walton in Viet Nam.  I had first met Deb in late 2009, when I visited ActionAid Australia, where Deb was Program Director, and she had been probably the most welcoming of my peers in Sydney.  We were lucky to hire Deb to follow Peter;
  • Chris Mastaglio, with his able colleague Keoamphone Souvannaphoum, had helped ChildFund with the initial research into why, how, and where we should work in Laos.  Once we made the decision to start working there, we were fortunate that both Chris and Keo were available to join ChildFund: Chris as CD, and Keo as Program Manager (and, later, as CD when Chris transitioned to head up a regional sport-for-development program).

We were very lucky to have Andrew, Chris, Deb and Keo join ChildFund Australia.

In Sydney, things had also evolved.  Cory Steinhauer had departed, and Richard Geeves had moved over from Program Support (where he had served as IPC for the Mekong) to work on Development Effectiveness.  He was quite good at this role: while I was the primary architect of ChildFund’s Development Effectiveness Framework, which I will describe in detail in a future blog post in this series, Richard was an able foil, working to keep things simple and practical, and he had a good touch with the field, keeping the implementation of what was a new, challenging system on track, with good humor.

John Fenech joined the Program Development team, helping our Country Offices prepare grant proposals.  Relative to our size, ChildFund Australia had a lower proportion of income from technical grants (bilateral, multi-lateral, foundation) than our peer organizations, and John’s role was to build our portfolio.  Although John was one of the younger members of the IPT, he brought a vivid countercultural sense, sometimes seeming to date more from the 1970’s than from the 2010’s.  In a good way…

Terina remained engaged with PNG, and she was doing a fantastic job working with Andrew Ikupu and his Program Manager Manish Joshi (later becoming CD there).  As a result, our programs in PNG were really taking off – growing in size, impact, and sophistication, and diversifying in income source.  And Ouen continued to work with our ChildFund International partners across Africa and Asia as they implemented an increasing number of ANCP-funded projects.

As our programs were expanding, two new IPCs had joined, working with our programs in the Mekong: Caroline Pinney took over support from Cambodia and Laos, and Maria Attard worked with our team in Viet Nam, while also coordinating research and initial engagement in Myanmar.  Caroline brought long experience in Asia, with AVI (the Australian volunteer-sending agency), and a very strong level of dedication and passion for our work.  Maria’s work had been in Cambodia (working with women and children that had suffered from domestic violence) and the Pacific (in the disability sector), before returning to Australia (continuing in the disability sector).  Maria brought a welcome sense of activism to the team, building on her advocacy work in the disability sector.  Both Caroline and Maria showed remarkable dedication to the heavy workload and complicated realities of the programs that they supported.

Finally, in this second iteration of the IPT structure, we decided that the scale of operations was large enough to merit a program officer to provide a range of support services to the team.  Initially we wanted to hire an indigenous Australian, accessing subsidy programs offered by the government.  This was Terina’s idea, and was a very good one, but we were never able to make it work due to complicated and dysfunctional bureaucracy on the government side.

So we shifted concepts, and decided instead to look towards recent graduates in international development.  Given how many people were finishing degrees in the field, and how few jobs there were, we thought it would be good to make the position time-limited – giving new graduates some real work experience, and some income, while taking some administrative load off of the rest of the IPT.  And then booting them out into the real world.

We recruited externally, and were able to hire a very smart, extremely hard-working new graduate, Mai Nguyen.  From then on, Mai handled a range of administrative and program-support duties with great efficiency and good humor.

Here are images of that iteration of the IPT:

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IPT in February, 2012.  From Left To Right: John Fenech, Ouen Getigan, Me, Maria Attard, Terina Stibbard, Mai Nguyen, Caroline Pinney, and Richard Geeves.  Missing: Jackie Robertson

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IPT in March, 2012.  From Left To Right: Ouen Getigan, Maria Attard, Terina Stibbard (seated), Caroline Pinney, Jackie Robertson, Me (seated), John Fenech, Mai Nguyen, and Richard Geeves

 

*

In 2014 we introduced IPT’s third structural evolution, the last version of my time as International Program Director.  At this point, our scale had grown further, with the addition of Myanmar and, with 11 direct reports, I was having trouble providing proper individual attention to everybody.  So we introduced a new level, partly to break my “span of control”: so Ouen and Richard became “Managers”:

 

IPD Structure - 1.001

 

Ouen would be handling Program Development and the support of our Development Effectiveness Framework, and Richard moved to manage Program Support while also serving as IPC for PNG (after Terina Stibbard departed.)  This allowed me to give priority attention to the five Country Directors now reporting to me, and to Ouen and Richard.

Here is an image of that final iteration of the Sydney-based team:

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IPT in November, 2014: John Fenech, Sanwar Ali, Caroline Pinney, Richard Geeves, Maria Attard, Me, Manasi Kogekar, Mai Nguyen, Sarah Hunt, and Ouen Getigan.  Missing: Jackie Robertson.

 

We had upped our technical support capacity, by recruiting Sanwar Ali from Oxfam Australia; he would head support for our increasing Disaster Risk Reduction and Emergency Response efforts.  John Fenech had moved to serve as IPC for Cambodia, allowing Caroline Pinney to focus on Cambodia, and Mai Nguyen had moved to serve as IPC for Myanmar, allowing Maria Attard to focus on Viet Nam.  To replace John in the grant-development role, we (re)hired Sarah Hunt, who was quickly very successful in bringing in additional resources to the program; Sarah had served on the IPT before my arrival, and we were lucky to bring her back, thanks to Ouen’s strong recommendation.  Sarah made grant development look easy, which it certainly isn’t!

This team worked very well, and seemed harmonious and effective.  Ouen and Richard were good, supportive managers of their teams, and I was able to spend much more time with our Country Directors.

*

In my last article in this series, I shared a framework that I developed over time, for thinking about effective teams in NGO settings:

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In that article, I said that “… our INGO teams will perform strongly if:

  • their task is clear, accountability is clear, what we are supposed to do, and why, is clear, and if how to carry out our tasks is clear;
  • we operate in a context of high trust;
  • the inspiration that we bring to our work is refreshed periodically.  And:
  • the normal wear-and-tear on our human relationships, the harm done over time, is restored intentionally.”

How did we do in ChildFund Australia’s IPT?

  • Clarity: We did fairly well here.  I was careful to engage with the IPT to make sure that their roles and jobs were clear, and the work we did to develop a programmatic Theory of Change and Development Effectiveness Framework also greatly enhanced clarity.  The preparation and frequent updating of the Program Handbook also provided clarity, though perhaps was viewed as a bit bureaucratic by some.  But, overall, I’d say things were clear;
  • Trust: this is a bit harder to judge, for me, because it was my job to create and maintain an environment of trust.  Trust comes from a combination of competence and honesty, and I feel that IPT members viewed me as quite competent and honest.  For example, I decided to share minutes of all Senior Management Team meetings with IPT members at our IPT Meetings – orally, in summary, and omitting any confidential content.  I think that sharing this information helped reinforce a sense of transparency.  But of course many factors were beyond my control, and I was imperfect in my communications skills;
  • Inspiration: I think we did fairly well here, I tried to bring a sense of the realities in the field into all our meetings, and into board and Senior-Management meetings, using (for example) case studies from our Development Effectiveness Framework to reconnect us with the deeper motivations that brought us into the NGO sector.  Again, I was imperfect in this, but I think we did pretty well;
  • Restorative Practices: earlier in this article I described my efforts to build restorative practices into the ongoing context of the IPT, and I think these worked very well.

Overall, perhaps a solid B+.

*

That’s some of the story of ChildFund Australia’s International Program Team, from 2009 through 2015.  ChildFund’s work expanded enormously during that time, and the IPT  managed to support that expansion smoothly, with increasing attention to the quality and sophistication of our programming.

It did come at a financial cost: program support increased from around 4% of funds remitted to international programming in 2010, to 6.7% in 2015.  My sense is that the gains in effectiveness and impact were well worth this investment – I will explore this in more depth in an upcoming post in this series.

I enjoyed working with the IPT, and learned a lot from them.  Morale was good, consistently, and though I can’t take sole credit for that success, I think that the approach we took helped.

With gratitude and warm appreciation to:

  • Sanwar Ali
  • Maria Attard
  • John Fenech
  • Richard Geeves
  • Rouena Getigan
  • Sarah Hunt
  • Manasi Kogekar
  • Mai Nguyen
  • Caroline Pinney
  • Jackie Robertson
  • Cory Steinhauer
  • Terina Stibbard

*

Stay tuned for more blog posts about ChildFund Australia: our Theory of Change and Development Effectiveness Framework, our work and great teams in Cambodia, Laos, Myanmar, Papua New Guinea, and Viet Nam, and much  more…

*

Here are links to blogs in this series.  Eventually there will be 48 articles, each one about climbing one of New Hampshire’s 4000-footers, and also reflecting on a career in international development:

  1. Mt Tom (1) – A New Journey;
  2. Mt Field (2) – Potable Water in Ecuador;
  3. Mt Moosilauke (3) – A Water System for San Rafael (part 1);
  4. Mt Flume (4) – A Windmill for San Rafael (part 2);
  5. Mt Liberty (5) – Onward to Colombia, Plan International in Tuluá;
  6. Mt Osceola (6) – Three Years in Tuluá;
  7. East Osceola (7) – Potable Water for Cienegueta;
  8. Mt Passaconaway (8) – The South America Regional Office;
  9. Mt Whiteface (9) – Empowerment!;
  10. North Tripyramid (10) – Total Quality Management for Plan International;
  11. Middle Tripyramid (11) – To International Headquarters!;
  12. North Kinsman (12) – Fighting Fragmentation and Building Unity: New Program Goals and Principles for Plan International;
  13. South Kinsman (13) – A Growth Plan for Plan International;
  14. Mt Carrigain (14) – Restructuring Plan International;
  15. Mt Eisenhower (15) – A Guest Blog: Max van der Schalk Reflects on 5 Years at Plan’s International Headquarters;
  16. Mt Pierce (16) – Four Years At Plan’s International Headquarters;
  17. Mt Hancock (17) – Hanoi, 1998;
  18. South Hancock (18) – Plan’s Team in Viet Nam (1998-2002);
  19. Wildcat “D” Peak (19) – Plan’s Work in Viet Nam;
  20. Wildcat Mountain (20) – The Large Grants Implementation Unit in Viet Nam;
  21. Middle Carter (21) – Things Had Changed;
  22. South Carter (22) – CCF’s Organizational Capacity Assessment and Child Poverty Study;
  23. Mt Tecumseh (23) – Researching CCF’s New Program Approach;
  24. Mt Jackson (24) – The Bright Futures Program Approach;
  25. Mt Isolation (25) – Pilot Testing Bright Futures;
  26. Mt Lincoln (26) – Change, Strategy and Culture: Bright Futures 101;
  27. Mt Lafayette (27) – Collective Action for Human Rights;
  28. Mt Willey (28) – Navigating Principle and Pragmatism, Working With UUSC’s Bargaining Unit;
  29. Cannon Mountain (29) – UUSC Just Democracy;
  30. Carter Dome (30) – A (Failed) Merger In the INGO Sector (1997);
  31. Galehead Mountain (31) – What We Think About When We Think About A Great INGO Program;
  32. Mt Garfield (32) – Building Strong INGO Teams: Clarity, Trust, Inspiration.